TERMS & CONDITIONS
1. BOOKINGS
Bookings can be made directly with the motel via phone 08 8234 4000 or email .
Alternately they can be made via a Booking Button on our website – www.adelaideairportmotel.com.au.
1.1. Reservations are subject to availability and actual pricing at the time of booking.
1.2. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written advice on
confirmation of reservation.
1.3. All accommodation bookings must be guaranteed at the time of reservation by provision of Valid Credit Card details.
1.4. This credit card must be valid for the entire stay. A $200 pre-authorisation will be processed on this card at least 4 days prior to
arrival. Please present the credit card used to make the reservation upon check-in at the motel.
1.5. If you are booking on behalf of someone else, you must contact the motel directly to arrange for third party billing.
1.6. You will not be charged for any accommodation booking prior to the date on which you are due to arrive.
1.7. By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise Adelaide
Airport Motel to charge the cost of your booking to the credit card in the case of cancellation or no show penalties as detailed below.
1.8. All reservations will be confirmed by email.
1.9. If email is not available, the cancellation policy will be explained over the phone.
2.CHARGEBACKS
All care must be taken to ensure that the information provided to the motel is correct.
When making a reservation with Adelaide Airport Motel, the following details are required:
2.1. Guest Details - name, address, mobile number, ETA, email
2.2. Valid Credit Card details – cardholder name
2.3. Booking Agents Details – name, phone number, fax number, email
2.4. Email address for forwarding invoices
2.5. Charges that can be made to the credit card provided
3. BOOKING ARRANGEMENTS
3.1. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the
booking.
3.2. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking Terms and
Conditions on behalf of all persons named in the booking. It is the booker’s responsibility to ensure that the T & C are passed onto the
the person/s staying.
3.3. The person named on the booking must be the person to sign the guest registration form. Guests must advise the Motel if a third
person or nominee will check-in on their behalf.
3.4. All registered guests must be a minimum of 18 years of age.
4. LEGAL STATEMENT
Adelaide Airport Motel has a strict policy for handling guest information. The information you provide to Adelaide Airport Motel is confidential and protected to the fullest extent possible. Adelaide Airport Motel will not disclose or distribute guest information to third parties without prior written consent by the guest.
However by signing the guest registration form you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors;
Such as but not limited to
4.1. Fail to settle your account
4.2. Smoke in the room
4.3. Room degradation (such as vomit, bodily wastes)
4.4. General damage to motel property, fittings, fixtures
4.5. All non-standard cleaning charges
4.6. And or any problem sufficient to result in a room being withdrawn from its availability to let.
5. RATES AND CHARGES
5.1. Rates quoted on Adelaide Airport Motel website are in AUD and are subject to change at any time.
5.2. Rates are inclusive of GST
5.3. Rates do not include meals, transfers or incidental charges (eg. phone, internet etc)
5.4. Minimum length of stay restrictions may apply to certain dates during special event periods.
6. PAYMENT OPTIONS
6.1. All bookings must be secured with a Current and Valid Credit Card. Payment of One Night will be pre-authorised 4 days prior to
arrival, the remaining charges will be processed at time of check in. Photo identification MUST accompany all payments.
6.2. Standard Payments accepted include;
- Cash
- Mastercard – Credit Card
- Visa – Credit Card
- American Express Credit Card (1.8% surcharge)
- Diners Credit Card (1.8% surcharge)
- Personal Cheques NOT accepted
6.3.1. A Credit Card Authority form is required by the Adelaide Airport Motel when a third party credit card is being used to secure and
pay for the booking.
6.3.2. This form must be received by the Motel, 48 hours prior to guest check-in.
6.4. CHARGE BACKS
6.4.1 All charge backs must be received before a booking is confirmed.
6.4.2. Charge backs must clearly state:
- Guest name
- Guest contact phone number
- Guest ETA
- Number of rooms
- Number of nights
- Check-in date
- Check-out date
- Room rate
- Room type
- Valid Credit card details for payment
- Consultants name
- Payment type (credit card, company account – pre-arranged)
- Inclusions – (room, meals, bar, shuttle, incidentals)
6.5.1. If paying by cash, a deposit of ONE nights’ accommodation must be received by the Adelaide Airport Motel four (4) working days prior to arrival.
6.5.2. This payment can be made via EFT to the Adelaide Airport Motel
6.5.3. If paying by cash, a bond in the amount of $200.00 will be charged on check-in.
6.5.4. At check-out the room/s will be inspected by Reception Staff, the bond (less any charges) will be refunded in person or via
nominated bank account, only to the person that paid the bond.
6.5.5. If a booking is made less than three (3) working days prior to arrival date, and the payment is not received, the reservation will only
be held until 2pm day of check-in. Alternative arrangements can be made with Motel Reception.
7. CHECK-IN AND CHECK-OUT
7.1. Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in.
7.2. Standard check- out time is 10.00am
7.3. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly
charge.
7.4. Late check-out up to 11.00 am is at the discretion of the Motel manager and must be requested the night before check out. Late
check out after 11.00am will incur the full rate of one (1) nights’ accommodation.
8. RIGHT OF ENTRY
8.1. In the event that the Adelaide Airport Motel has a legitimate cause for concern, or if the guest has not been seen nor been
contactable over a period of time, or if the room has been unable to be serviced for more than two (2) consecutive days, the room
may be entered by a motel representative to ensure the safety and comfort of the guests is in order
8.2. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We
request that any visitors leave rooms by 9pm (21.00) each evening. Please also extend this courtesy to our neighbours when entering
and exiting the building or car park
9. LATE ARRIVALS
9.1. Reception is open 24 hours. If front door is locked, please ring Night Bell.
10. BONDS
10.1. A $200 Pre-authorisation(on credit card supplied) will be processed at least 4 days prior to arrival
10.2. If providing a Cash bond of $200, this can be paid at time of check-in.
10.3. The Bond money will ONLY be returned to the person who’s name appears on the written receipt. Photo Identification will be
required.
11. SECURITY BOND AND PHOTO ID
11.1. An acceptable current form of photographic identification will need to be produced at the Motel on check-in.
11.2. The property pre-authorises $200.00 on all credit cards at least 4 days prior to arrival. Please note this process validates the
presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
11.3. The pre-authorised amount is set aside by the credit card company. The pre-authorisation may affect your available funds balance
or spending limit. The credit card company will release the pre-authorised funds according to their time frame.
11.4. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made,
we cannot release, remove or lower the authorised amount. This is a restriction placed on us by the bank, and cannot be negotiated.
11.5. Where a credit card is not available a minimum $200.00 cash deposit will be required. Please contact reception prior to your arrival to confirm charges’.
12. FEES AND CHARGES
12.1. Entry into Motel rooms is conditional upon a signed guest registration form.
12.2. Due to fire regulations, Management must be aware of the number of guests in all rooms.
12.3. All room rates are for 2, 3 or 4 guests, a $20 charge will be applied to any extra guests.
12.4. The cost of meals for extra guests is also the responsibility of the person signing the guest registration form.
12.5. If in the course of a guests stay, and contributable to any guests or visitors of that room, any unforeseen expenses that become
apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a rate determined by the Adelaide
Airport Motel.
In the case of a bond, the bond funds will be held in reserve until such time that all costs associated with the said
expenses are recovered including any legal fees incurred. Any remaining money will be refunded to the guests
13. DAMAGES, BREAKAGES AND ADDITIONAL CLEANING
The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. The motel reserves the right to process any additional charges incurred to the credit card provided at check in.
The Adelaide Airport Motel reserves the right to on charge the guests for additional cleaning should one of the following, but not limited to:
13.1. Smoking in rooms - $200.00 or greater cleaning fee will be charged.
13.2. Lost or stolen keys will incur a $50 fee. Attempts will be made to contact the guest who will be given the opportunity to return keys
taken. Failure to do so will result in the fee being charged to their credit card or bond.
13.3. Room degradation (such as vomit, bodily wastes) a $200 cleaning fee will be charged, plus any professional floor cleaning charges at
cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that
may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its
saleable condition.
13.4. Excessive rubbish
13.5. Spills or stains to carpet
13.6. Flooding of rooms from negligent activity
13.7. Use of glitter or confetti is not permitted
13.8. Damage caused by decorations or attachments
13.9. Damage or removal of Motel property
13.10. Inappropriate use of motel property resulting in damage
13.11. Cleaning and/or replacement cost of soiled beds and/or linen
13.12. Shuttle costs.
13.13. Cost of repair or replacement for general damage or theft of Motel property and any problem sufficient to result in a room being
withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
13.14. Cost of meals, drinks (alcoholic and non alcoholic), snacks.
14. MODIFICATION OF BOOKINGS
14.1. A reservation made directly with the motel, may be modified with the motel. An email notifying of modification is necessary.
14.2. A modification to a reservation is subject to the motel’s availability at the time the modification is requested and may change the
rate and/or require payment of cancellation fees.
14.3. A reservation made through a Third Party booking agent ie. Booking.com, FCM, CTM must be modified with the Third Party booking
agent
14.4. A modification to a reservation MUST be made via email.
15. CANCELLATIONS
15.1. Cancellations made up to 48 hours prior to arrival will NOT incur a fee.
15.2. Cancellations made within 48 hours of day of arrival check-in time (2pm)– one nights’ accommodation fee will be charged.
15.3. A reservation made directly with the Adelaide Airport Motel can be cancelled directly with the Motel provided it is within the
cancellation period.
15.4. A reservation made through a Third Party booking agent ie. Booking.com, FCM, CTM, must be cancelled with the Third Party booking
agent.
15.5. A Cancellation request MUST be made via email.
16. REFUNDS
16.1. NO shows - will be subject to a 100% cancellation fee ( 1 NIGHTS’ ACCOMMODATION)
16.2. NO refunds for room changes
16.3. NO refunds for early departures
16.4. NO refunds given after check-in
17. SPECIAL REQUESTS
17.1. Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
18. PARTY POLICY
18.1. Zero tolerance party policy.
18.2. In the interest of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests staying at the
property. Guests are expected to be respectful of other guests at all times, and to be quiet between 9pm-7am. No group
congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no refund applies to any breaches of this
policy.
19. CHILD POLICY
19.1. Infants under 2 years with own Fold Out Cot – no charge
19.2. Children 2 years and over are charged at the extra person rate.
20. UNACCOMPANIED MINORS
20.1. All guests under the age of 18 must be accompanied by a parent/guardian.
20.2. In instances where it is necessary that an minor Must be accommodated, a Responsibility Waiver must be provided by the legal
guardian.
20.3. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID, when requested
on check-in.
21. PETS
21.1. The Adelaide Airport Motel does not permit animals on premises at any time, with the exception of registered Sight & Hearing
assistance dogs. These dogs are required to be harnessed at all times and must be wearing their identifying vest. Please advise at
the time of booking if you will be travelling with a Registered Dog.
21.2. All pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200 cleaning fee
for carpet and any soft furnishing effected. Should animals be found in rooms or on the premises, guests will be asked to leave.
21.3. Pets in vehicles/trailers may only be permitted by prior specific arrangement.
21.4. Show Dogs will only be permitted by prior specific arrangement. A maximum of two (2) dogs will be permitted for any one booking.
Guests with more than two dogs (other then those in a purpose built dog trailer) will not be permitted to park on the Motel grounds
21.5. Barking dogs will not be tolerated and will result in guests and their dogs being evicted from the motel, with no refund of monies
22. COOKING
22.1. Cooking in guest rooms is strictly forbidden by Health Authorities with the exception of the use of the kettle.
22.2. Fees for additional cleaning may apply should guest cook inside a guest room.
23. FIRE
23.1. Due to Fire regulations, Management must be aware of number of guests in rooms.
23.2. NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency Services (SA Metropolitan Fire
Services) attending, will be charged to the guest.
24. SMOKING
24.1. All rooms are non-smoking.
24.2. Burning of cigarettes, e-cigarettes, candles and incense is not permitted
24.3. All internal walk ways and Public areas are non-smoking.
24.4. All external walk ways and public areas are non-smoking.
24.5. Penalties will be charged to guests who smoke in rooms. (see 13.1)
25.DRUGS
25.1. Drugs – illegal drugs, substances or any paraphernalia are banned
25.2. Possession or usage of drugs can lead to police reporting and prosecution.
26. LOST PROPERTY
26.1. Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are
either disposed of or donated to charity. The Adelaide Airport Motel accepts no responsibility for contacting individuals in relation to
lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
26.2. Claimed items can be collected from the Motel with valid identification or alternatively a self -addressed & postage paid bag can be
sent to the Motel & postage on behalf of the guest will be arranged. The Motel uses the service offered by Australia Post. The motel
accepts no responsibility for items sent via post once the item has been delivered to the local post office.
27.RIGHT TO REFUSE ENTRY
27.1.The Adelaide Airport Motel reserves the right to refuse entry to the motel for any reason whatsoever including where the guest has
engaged in conduct on a previous occasion adverse to the motel. It is a Management’s discretion to refuse service or entry. Motel
staff have the right to refuse service or remove patrons for inappropriate or offensive behaviour.
28. EVICTION
The Adelaide Airport Motel may evict a guest or visitors at their discretion at any time should their behaviour or
actions be: (but not limited to);
28.1. Inappropriate or offensive behaviour
28.2. Intoxication
28.3. Overcrowding – when the number of persons in the room or balcony exceeds the capacity
28.4. Throwing of objects over balconies or from windows
28.5. Physical or verbal abuse or assault towards motel representatives, security or other guests
28.6. Wilful damage to the Adelaide Airport Motel property
28.7. Any incident for which the police need to be called onto the premises
28.8. If a Licensee barring is initiated or in affect
28.9. Any behaviour posing a safety threat to others
28.10.Ignoring requests to reduce excessive noise (music or other noise)
29. SECURITY & LOSS PREVENTION
Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guest do also. The Adelaide Airport Motel does not take responsibility for any loss or personal possessions, stolen or misplaced whilst on the premises.
30. ENFORCEMENT OF TERMS AND CONDITIONS Copies of these terms and conditions are available from Adelaide Airport Motel and our website – www.adelaide airportmotel.com.au
Upon signing our guest registration form, you agree that your access to and use of the motel is subject to these terms and conditions. We do our best to ensure reservation arrangements are satisfactory, however, the Adelaide Airport Motel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbances, defects in vehicles, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Thank you
Management
Adelaide Airport Motel
For GROUP BOOKINGS, please ring or email for Group Terms and Conditions.
