TERMS & CONDITIONS
1. BOOKINGS
Bookings can be made directly with the motel via phone 08 8234 4000, email: enquiries@adelaideairportmotel.com.au or via our website www.adelaideairportmotel.com.au.
1.1. Reservations are subject to availability and actual pricing at the time of booking.
1.2. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written
advice on confirmation of reservation.
1.3. All accommodation bookings must be guaranteed at the time of reservation by provision of Valid Credit Card details.
1.4. This credit card must be valid for the entire stay. A $200.00 pre-authorisation will be processed on this card at least 48 hours
prior to arrival. Please present the credit card used to make the reservation upon check-in.
1.5. If you are booking on behalf of someone else, you must contact the motel directly to arrange for third party billing.
1.6. You will not be charged for any accommodation booking prior to the date on which you are due to arrive.
1.7. By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise
Adelaide Airport Motel to charge the cost of your booking to the credit card in the case of cancellation or no show penalties
as detailed below.
1.8. All reservations will be confirmed by email.
1.9. If email, the cancellation policy will be explained over the phone.
2. CHARGEBACKS
2.1. All care must be taken to ensure that the information provided to the motel is correct.
When making a reservation with Adelaide Airport Motel the following details are required:
2.2. Guest Details - name, address, mobile number, ETA, email.
2.3. Valid Credit Card details – cardholder name.
2.4. Booking Agents Details – name, phone number, fax number, email.
2.5. Email address for forwarding invoices.
3. TERMS AND CONDITIONS
3.1. BOOKING ARRANGEMENTS
3.1.1. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named
in the booking.
3.1.2. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking
Terms and Conditions on behalf of all persons named in the booking. It is the booker's responsibility to ensure that the terms and conditions are passed onto the person/s staying.
3.1.3. The person named on the booking must be the person to sign the guest registration form. Guests must advise the Motel
if a third person or nominee will check-in on their behalf.
3.1.4. All registered guests must be a minimum of 18 years of age.
3.2. LEGAL STATEMENT
Adelaide Airport Motel has a strict policy for handling guest information. The information you provide to Adelaide Airport Motel is confidential and protected to the fullest extent possible. Adelaide Airport Motel will not disclose or distribute guest information to third parties without prior written consent by the guest.
However by signing the guest registration form you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors;
Such as but not limited to
3.2.1. Fail to settle your account
3.2.2. Smoke in the room
3.2.3. Room degradation (such as vomit, bodily wastes)
3.2.4. General damage to motel property, fittings, fixtures
3.2.5. All non-standard cleaning charges
3.2.6. And or any problem sufficient to result in a room being withdrawn from its availability to let.
3.3. RATES AND CHARGES
3.3.1. Rates quoted on Adelaide Airport Motel website are in AUD and are subject to change at any time.
3.3.2. Rates are inclusive of GST.
3.3.3. Rates do not include meals, transfers or incidental charges (eg. phone, internet etc)
3.3.4. Minimum length of stay restrictions may apply to certain dates during special event periods.
3.4. PAYMENT OPTIONS
3.4.1. All bookings must be secured with a Current and Valid Credit Card. Note that the payment will not be charged until your
arrival at which time you may choose to pay using any alternative accepted method. Photo identification MUST
accompany all payments.
3.4.2. Standard Payments accepted include;
3.4.2.1. Cash
3.4.2.2. Eftpos
3.4.2.3. Mastercard – Credit Card
3.4.2.4. Visa – Credit Card
3.4.2.5. Personal Cheques NOT accepted
3.4.3. Credit Card Authority
3.4.3.1. A Credit Card Authority form is required by the Adelaide Airport Motel when a third party credit card is being used to
secure and pay for the booking.
3.4.3.2. This form must be received by the Motel, 48 hours prior to guest check-in. If this authority is not received the Guest will be required to pay All costs
3.5. CHARGE BACKS
3.5.1. All charge backs must be received before a booking is confirmed.
Charge backs must clearly state:
3.5.2. Guest name
3.5.3. Guest contact phone number
3.5.4. Guest ETA
3.5.5. Number of rooms
3.5.6. Number of nights
3.5.2.6. Check-in date
3.5.2.7. Check-out date
3.5.2.8. Room rate
3.5.2.9. Room type
3.5.2.10. Valid Credit card details for payment
3.5.2.11. Consultants name
3.5.2.12. Payment type (credit card, company account – pre-arranged)
3.5.2.13. Inclusions – (room, meals, bar, shuttle, incidentals)
3.6. CASH PAYMENTS
3.6.1. If paying by cash, a deposit of ONE nights’ accommodation must be received by the Adelaide Airport Motel four (4)
working days prior to arrival.
3.6.2. This payment can be made via EFT to the Adelaide Airport Motel.
3.6.3. If paying by cash, a bond in the amount of $200.00 will be charged on check-in.
3.6.4. At check-out room will be inspected by Reception staff, the bond (less any charges) will be refunded via nominated bank account.
3.6.5. If a booking is made less than three (3) working days prior to arrival date, and the deposit not received, the reservation
will only be held until 2pm day of check-in.
3.7. CHECK-IN AND CHECK-OUT
3.7.1. Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in.
3.7.2. Standard check- out time by 10.00am.
3.7.3. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an
additional nightly charge.
3.7.4. Late check-out up to 11.00 am is at the discretion of the Motel manager and must be requested the night before check
out. Late check out after 11.00am will incur the full rate of one (1) nights’ accommodation.
3.8. RIGHT OF ENTRY
3.8.1 In the event that the Adelaide Airport Motel has a legitimate cause for concern, or if the guest has not been seen nor been
contactable over a period of time, or if the room has been unable to be serviced for more than two (2) consecutive days, the room
may be entered by a motel representative to ensure the safety and comfort of the guest is in order.
3.8.2. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any visitors leave rooms by 9pm (21:00) each evening. Please also extend this courtesy to our neighbours when
entering and exiting the building or car park.
3.9. LATE ARRIVALS
3.9.1. Reception is open 24 hours. If front door is locked, please ring Night Bell.
3.10. BONDS
3.10.1. A $200 Pre-authorisation (on credit card supplied) will be processed 48hrs prior to arrival.
3.10.2. If providing a Cash bond of $200, this can be paid at time of check-in.
3.10.3. The Bond money will ONLY be returned to the person who’s name appears on the written receipt. Photo identification
will be required.
3.11. SECURITY BOND AND PHOTO ID
3.11.1. An acceptable current form of photographic identification will need to be produced at the Motel on check-in.
3.11.2. The property pre-authorises $200.00 on all credit cards 48 hours prior to arrival. Please note this process validates
the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
3.11.3. The pre-authorised amount is set aside by the credit card company. The pre-authorisation may affect your available
funds balance or spending limit. The credit card company will release the pre-authorised funds according to their
time frame.
3.11.4. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation
has been made, we cannot release, remove or lower the authorised amount. This is a restriction placed on us by the
bank, and cannot be negotiated.
3.11.5. Where a credit card is not available a minimum $200.00 cash deposit will be required. Please contact reception
prior to your arrival to confirm charges.
3.12. FEES AND CHARGES
3.12.1. Entry into Motel rooms is conditional upon a signed guest registration form.
3.12.2. Due to fire regulations, Management must be aware of the number of guests in all rooms.
3.12.3. All room rates are for 1, 2, 3, 4 or 5 guests, a $20 charge will be applied to any extra guests.
3.12.4. The cost of meals for extra guests is also the responsibility of the person signing the guest registration form.
3.12.5. If in the course of a guests stay, and contributable to any guests or visitors of that room, any unforeseen expenses
that become apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a
rate determined by the Adelaide Airport Motel. In the case of a bond, the bond funds will be held in reserve until such
time that all costs associated with the said expenses are recovered including any legal fees incurred. Any remaining
money will be refunded to the guests
3.13. DAMAGES, BREAKAGES AND ADDITIONAL CLEANING
The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. The hotel reserves the right to process any additional charges
incurred to the credit card provided at check in.
The Adelaide Airport Motel reserves the right to on charge guests for additional cleaning should one of the following, but not
limited to:
3.13.1. Smoking in rooms - $200.00 cleaning fee will be charged.
3.13.2. Lost or stolen keys will incur a $50 fee. Attempts will be made to contact the guest who will be given the opportunity
to return keys taken. Failure to do so will result in the fee being charged to their credit card or bond.
3.13.3. Room degradation (such as vomit, bodily wastes) a $200 cleaning fee will be charged, plus any professional floor
cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was
available to be let or any other rate that may be agreed to by the management, in accordance with business
demand on the day, until the said room has been returned to its saleable condition.
3.13.4. Excessive rubbish
3.13.5. Spills or stains to carpet
3.13.6. Flooding of rooms from negligent activity
3.13.7. Use of glitter or confetti is not permitted
3.13.8. Damage caused by decorations or attachments
3.13.9. Damage or removal of hotel property
3.13.10. Inappropriate use of hotel property resulting in damage
3.13.11. Cleaning and/or replacement cost of soiled beds and/or linen
3.13.12. Cost of repair or replacement for general damage or theft of Motel property and any problem sufficient to result in a
room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
3.13.13. Cost of meals, drinks (alcoholic and non-alcoholic), snacks.
3.13.14. Shuttle costs.
3.14. MODIFICATION OF BOOKINGS
3.14.1. A reservation made directly with the motel, may be modified with the motel. An email notifying of modification is
necessary.
3.14.2. A modification to a reservation is subject to the motel’s availability at the time the modification is requested and may
change the rate and/or require payment of cancellation fees.
3.14.3. A reservation made through a Third Party Agent ie. FCM, CTM must be modified with the Third Party Agent.
3.14.4. A modification to a reservation MUST be made via email.
3.15. CANCELLATIONS
3.151. Cancellations made up to 48 hours prior to arrival will NOT incur a fee.
3.15.2. Cancellations made within 48 hours of day of arrival check-in time (2pm)– one nights’ accommodation fee will be
charged.
3.15.3. A reservation made directly with the Adelaide Airport Motel can be cancelled directly with the Motel provided it is
within the cancellation period.
3.15.4. A reservation made through a Third Party Agent must be cancelled ie. FCM, CTM must be cancelled with the Third Party
Agent.
3.15.5. Cancellation requests MUST be made via email.
3.16. REFUNDS
3.16.1. NO shows - will be subject to a 100% cancellation fee ( 1 NIGHTS’ ACCOMMODATION)
3.16.2. NO refunds for room changes
3.16.3. NO refunds for early departures
3.16.4. NO refunds given after check-in
3.17. SPECIAL REQUESTS
3.17.1. Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
3.18. PARTY POLICY
3.18.1. Zero tolerance party policy.
3.18.2. In the interest of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests
staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between
9pm-7am. No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no
refund applies to any breaches of this policy.
3.19. CHILD POLICY
3.19.1. Infants under 2 years with own Fold Out Cot – no charge.
3.19.2. Children 2 years and over are charged at the extra person rate.
3.20. UNACCOMPANIED MINORS
3.20.1. All guests under the age of 18 must be accompanied by a parent/guardian.
3.20.2. In instances where it is necessary that an minor Must be accommodated, a Responsibility Waiver must be provided
by the legal guardian.
3.20.3. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID,
when requested on check-in.
3.21. PETS
3.21.1. The Adelaide Airport Motel does not permit animals on premises at any time, with the exception of registered Sight and Hearing assistance dogs. These dogs are required to be harnessed at all times and must be wearing their identifying vest. Please advise at the time of booking if you will be travelling with a Registered Service Dog.
3.21.2. ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200
cleaning fee for carpet and any soft furnishing effected. Should animals be found in rooms or on the premises, guests will be
asked to leave.
3.21.3. Pets in vehicles/trailers may only be permitted by prior specific arrangement.
3.21.4. Show Dogs will only be permitted by prior specific arrangement. A maximum of two (2) dogs will be permitted for any
one booking. Guests with more than two dogs (other than those in a purpose built dog trailer) will not be permitted to
park on the Motel grounds.
3.21.5. Barking dogs will not be tolerated and will result in guests and their dogs being evicted from the motel, with no
refund of monies.
3.22. COOKING
3.22.1. Cooking in guest rooms is strictly forbidden by Health Authorities with the exception of the use of the kettle.
3.22.2. Fees for additional cleaning may apply should guest cook inside a guest room.
3.23. FIRE
3.23.1. Due to Fire regulations, Management must be aware of number of guests in rooms.
3.23.2. NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency
Services (SA Metropolitan Fire Services) attending, will be charged to the guest.
3.24. SMOKING
3.24.1. All rooms are non-smoking.
3.24.2. Penalties will be charged to guests who smoke in rooms. (see 3.12.1)
3.25. LOST PROPERTY
3.25.1 Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items
are either disposed of or donated to charity. The Adelaide Airport Motel accepts no responsibility for contacting individuals in
relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
3.25.2. Claimed items can be collected from the motel with valid identification or alternatively a self addressed & postage paid bag can
sent to the Motel & postage on behalf of the guest will be arranged. The motel uses the service offered by Australia Post entitled The motel accepts no responsibility for items sent via post once the item has been delivered to the local post office.
3.26. RIGHT TO REFUSE ENTRY
3.26.1 The Adelaide Airport Motel reserves the right to refuse a guest entry to the motel for any reason whatsoever including where the
guest has engaged in conduct on a previous occasion adverse to the motel. It is at Management’s discretion to refuse service or
entry. Motel staff have the right to refuse service or remove patrons for inappropriate or offensive behaviour.
3.27. EVICTION
The Adelaide Airport Motel may evict a guest or visitors at their discretion at any time should their behaviour or actions be: (but not limited to);
3.27.1 Inappropriate or offensive behaviour
3.27.2. Intoxication
3.27.3. Overcrowding – when the number of persons in the room or balcony exceeds the capacity
3.27.4. Throwing of objects over balconies or from windows
3.27.5. Physical or verbal abuse or assault towards motel representatives, security or other guests
3.27.6. Wilful damage to the Adelaide Airport Motel property
3.27.7. Any incident for which the police need to be called onto the premises
3.27.8. If a licensee barring is initiated or in affect
3.27.9. Any behaviour posing a safety threat to others
3.27.10. Ignoring requests to reduce excessive noise (music or other noise)
3.28. SECURITY & LOSS PREVENTION
3.28.1. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure
environment is maintained and we ask that our guests do also. The Adelaide Airport Motel does not take responsibility for any
loss, of personal possessions, stolen or misplaced whilst on the premises.
3.29. ENFORCEMENT OF TERMS AND CONDITIONS
Copies of these terms and conditions are available from Adelaide Airport Motel and our web site – www.adelaideairportmotel.com.au
Upon signing our guest registration form, you agree that your access to and use of the motel is subject to these terms and conditions.
We do our best to ensure reservation arrangements are satisfactory, however, the Adelaide Airport Motel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control.
These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Thank you
Management
Adelaide Airport Motel
For GROUP BOOKINGS, please ring or email for Group Terms and Conditions.
1. BOOKINGS
Bookings can be made directly with the motel via phone 08 8234 4000, email: enquiries@adelaideairportmotel.com.au or via our website www.adelaideairportmotel.com.au.
1.1. Reservations are subject to availability and actual pricing at the time of booking.
1.2. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written
advice on confirmation of reservation.
1.3. All accommodation bookings must be guaranteed at the time of reservation by provision of Valid Credit Card details.
1.4. This credit card must be valid for the entire stay. A $200.00 pre-authorisation will be processed on this card at least 48 hours
prior to arrival. Please present the credit card used to make the reservation upon check-in.
1.5. If you are booking on behalf of someone else, you must contact the motel directly to arrange for third party billing.
1.6. You will not be charged for any accommodation booking prior to the date on which you are due to arrive.
1.7. By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise
Adelaide Airport Motel to charge the cost of your booking to the credit card in the case of cancellation or no show penalties
as detailed below.
1.8. All reservations will be confirmed by email.
1.9. If email, the cancellation policy will be explained over the phone.
2. CHARGEBACKS
2.1. All care must be taken to ensure that the information provided to the motel is correct.
When making a reservation with Adelaide Airport Motel the following details are required:
2.2. Guest Details - name, address, mobile number, ETA, email.
2.3. Valid Credit Card details – cardholder name.
2.4. Booking Agents Details – name, phone number, fax number, email.
2.5. Email address for forwarding invoices.
3. TERMS AND CONDITIONS
3.1. BOOKING ARRANGEMENTS
3.1.1. The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named
in the booking.
3.1.2. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking
Terms and Conditions on behalf of all persons named in the booking. It is the booker's responsibility to ensure that the terms and conditions are passed onto the person/s staying.
3.1.3. The person named on the booking must be the person to sign the guest registration form. Guests must advise the Motel
if a third person or nominee will check-in on their behalf.
3.1.4. All registered guests must be a minimum of 18 years of age.
3.2. LEGAL STATEMENT
Adelaide Airport Motel has a strict policy for handling guest information. The information you provide to Adelaide Airport Motel is confidential and protected to the fullest extent possible. Adelaide Airport Motel will not disclose or distribute guest information to third parties without prior written consent by the guest.
However by signing the guest registration form you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors;
Such as but not limited to
3.2.1. Fail to settle your account
3.2.2. Smoke in the room
3.2.3. Room degradation (such as vomit, bodily wastes)
3.2.4. General damage to motel property, fittings, fixtures
3.2.5. All non-standard cleaning charges
3.2.6. And or any problem sufficient to result in a room being withdrawn from its availability to let.
3.3. RATES AND CHARGES
3.3.1. Rates quoted on Adelaide Airport Motel website are in AUD and are subject to change at any time.
3.3.2. Rates are inclusive of GST.
3.3.3. Rates do not include meals, transfers or incidental charges (eg. phone, internet etc)
3.3.4. Minimum length of stay restrictions may apply to certain dates during special event periods.
3.4. PAYMENT OPTIONS
3.4.1. All bookings must be secured with a Current and Valid Credit Card. Note that the payment will not be charged until your
arrival at which time you may choose to pay using any alternative accepted method. Photo identification MUST
accompany all payments.
3.4.2. Standard Payments accepted include;
3.4.2.1. Cash
3.4.2.2. Eftpos
3.4.2.3. Mastercard – Credit Card
3.4.2.4. Visa – Credit Card
3.4.2.5. Personal Cheques NOT accepted
3.4.3. Credit Card Authority
3.4.3.1. A Credit Card Authority form is required by the Adelaide Airport Motel when a third party credit card is being used to
secure and pay for the booking.
3.4.3.2. This form must be received by the Motel, 48 hours prior to guest check-in. If this authority is not received the Guest will be required to pay All costs
3.5. CHARGE BACKS
3.5.1. All charge backs must be received before a booking is confirmed.
Charge backs must clearly state:
3.5.2. Guest name
3.5.3. Guest contact phone number
3.5.4. Guest ETA
3.5.5. Number of rooms
3.5.6. Number of nights
3.5.2.6. Check-in date
3.5.2.7. Check-out date
3.5.2.8. Room rate
3.5.2.9. Room type
3.5.2.10. Valid Credit card details for payment
3.5.2.11. Consultants name
3.5.2.12. Payment type (credit card, company account – pre-arranged)
3.5.2.13. Inclusions – (room, meals, bar, shuttle, incidentals)
3.6. CASH PAYMENTS
3.6.1. If paying by cash, a deposit of ONE nights’ accommodation must be received by the Adelaide Airport Motel four (4)
working days prior to arrival.
3.6.2. This payment can be made via EFT to the Adelaide Airport Motel.
3.6.3. If paying by cash, a bond in the amount of $200.00 will be charged on check-in.
3.6.4. At check-out room will be inspected by Reception staff, the bond (less any charges) will be refunded via nominated bank account.
3.6.5. If a booking is made less than three (3) working days prior to arrival date, and the deposit not received, the reservation
will only be held until 2pm day of check-in.
3.7. CHECK-IN AND CHECK-OUT
3.7.1. Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in.
3.7.2. Standard check- out time by 10.00am.
3.7.3. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an
additional nightly charge.
3.7.4. Late check-out up to 11.00 am is at the discretion of the Motel manager and must be requested the night before check
out. Late check out after 11.00am will incur the full rate of one (1) nights’ accommodation.
3.8. RIGHT OF ENTRY
3.8.1 In the event that the Adelaide Airport Motel has a legitimate cause for concern, or if the guest has not been seen nor been
contactable over a period of time, or if the room has been unable to be serviced for more than two (2) consecutive days, the room
may be entered by a motel representative to ensure the safety and comfort of the guest is in order.
3.8.2. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any visitors leave rooms by 9pm (21:00) each evening. Please also extend this courtesy to our neighbours when
entering and exiting the building or car park.
3.9. LATE ARRIVALS
3.9.1. Reception is open 24 hours. If front door is locked, please ring Night Bell.
3.10. BONDS
3.10.1. A $200 Pre-authorisation (on credit card supplied) will be processed 48hrs prior to arrival.
3.10.2. If providing a Cash bond of $200, this can be paid at time of check-in.
3.10.3. The Bond money will ONLY be returned to the person who’s name appears on the written receipt. Photo identification
will be required.
3.11. SECURITY BOND AND PHOTO ID
3.11.1. An acceptable current form of photographic identification will need to be produced at the Motel on check-in.
3.11.2. The property pre-authorises $200.00 on all credit cards 48 hours prior to arrival. Please note this process validates
the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
3.11.3. The pre-authorised amount is set aside by the credit card company. The pre-authorisation may affect your available
funds balance or spending limit. The credit card company will release the pre-authorised funds according to their
time frame.
3.11.4. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation
has been made, we cannot release, remove or lower the authorised amount. This is a restriction placed on us by the
bank, and cannot be negotiated.
3.11.5. Where a credit card is not available a minimum $200.00 cash deposit will be required. Please contact reception
prior to your arrival to confirm charges.
3.12. FEES AND CHARGES
3.12.1. Entry into Motel rooms is conditional upon a signed guest registration form.
3.12.2. Due to fire regulations, Management must be aware of the number of guests in all rooms.
3.12.3. All room rates are for 1, 2, 3, 4 or 5 guests, a $20 charge will be applied to any extra guests.
3.12.4. The cost of meals for extra guests is also the responsibility of the person signing the guest registration form.
3.12.5. If in the course of a guests stay, and contributable to any guests or visitors of that room, any unforeseen expenses
that become apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a
rate determined by the Adelaide Airport Motel. In the case of a bond, the bond funds will be held in reserve until such
time that all costs associated with the said expenses are recovered including any legal fees incurred. Any remaining
money will be refunded to the guests
3.13. DAMAGES, BREAKAGES AND ADDITIONAL CLEANING
The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. The hotel reserves the right to process any additional charges
incurred to the credit card provided at check in.
The Adelaide Airport Motel reserves the right to on charge guests for additional cleaning should one of the following, but not
limited to:
3.13.1. Smoking in rooms - $200.00 cleaning fee will be charged.
3.13.2. Lost or stolen keys will incur a $50 fee. Attempts will be made to contact the guest who will be given the opportunity
to return keys taken. Failure to do so will result in the fee being charged to their credit card or bond.
3.13.3. Room degradation (such as vomit, bodily wastes) a $200 cleaning fee will be charged, plus any professional floor
cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was
available to be let or any other rate that may be agreed to by the management, in accordance with business
demand on the day, until the said room has been returned to its saleable condition.
3.13.4. Excessive rubbish
3.13.5. Spills or stains to carpet
3.13.6. Flooding of rooms from negligent activity
3.13.7. Use of glitter or confetti is not permitted
3.13.8. Damage caused by decorations or attachments
3.13.9. Damage or removal of hotel property
3.13.10. Inappropriate use of hotel property resulting in damage
3.13.11. Cleaning and/or replacement cost of soiled beds and/or linen
3.13.12. Cost of repair or replacement for general damage or theft of Motel property and any problem sufficient to result in a
room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
3.13.13. Cost of meals, drinks (alcoholic and non-alcoholic), snacks.
3.13.14. Shuttle costs.
3.14. MODIFICATION OF BOOKINGS
3.14.1. A reservation made directly with the motel, may be modified with the motel. An email notifying of modification is
necessary.
3.14.2. A modification to a reservation is subject to the motel’s availability at the time the modification is requested and may
change the rate and/or require payment of cancellation fees.
3.14.3. A reservation made through a Third Party Agent ie. FCM, CTM must be modified with the Third Party Agent.
3.14.4. A modification to a reservation MUST be made via email.
3.15. CANCELLATIONS
3.151. Cancellations made up to 48 hours prior to arrival will NOT incur a fee.
3.15.2. Cancellations made within 48 hours of day of arrival check-in time (2pm)– one nights’ accommodation fee will be
charged.
3.15.3. A reservation made directly with the Adelaide Airport Motel can be cancelled directly with the Motel provided it is
within the cancellation period.
3.15.4. A reservation made through a Third Party Agent must be cancelled ie. FCM, CTM must be cancelled with the Third Party
Agent.
3.15.5. Cancellation requests MUST be made via email.
3.16. REFUNDS
3.16.1. NO shows - will be subject to a 100% cancellation fee ( 1 NIGHTS’ ACCOMMODATION)
3.16.2. NO refunds for room changes
3.16.3. NO refunds for early departures
3.16.4. NO refunds given after check-in
3.17. SPECIAL REQUESTS
3.17.1. Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
3.18. PARTY POLICY
3.18.1. Zero tolerance party policy.
3.18.2. In the interest of quiet enjoyment and respect for all guests at the motel, a no party policy applies to all guests
staying at the property. Guests are expected to be respectful of other guests at all times, and to be quiet between
9pm-7am. No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no
refund applies to any breaches of this policy.
3.19. CHILD POLICY
3.19.1. Infants under 2 years with own Fold Out Cot – no charge.
3.19.2. Children 2 years and over are charged at the extra person rate.
3.20. UNACCOMPANIED MINORS
3.20.1. All guests under the age of 18 must be accompanied by a parent/guardian.
3.20.2. In instances where it is necessary that an minor Must be accommodated, a Responsibility Waiver must be provided
by the legal guardian.
3.20.3. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID,
when requested on check-in.
3.21. PETS
3.21.1. The Adelaide Airport Motel does not permit animals on premises at any time, with the exception of registered Sight and Hearing assistance dogs. These dogs are required to be harnessed at all times and must be wearing their identifying vest. Please advise at the time of booking if you will be travelling with a Registered Service Dog.
3.21.2. ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction and a $200
cleaning fee for carpet and any soft furnishing effected. Should animals be found in rooms or on the premises, guests will be
asked to leave.
3.21.3. Pets in vehicles/trailers may only be permitted by prior specific arrangement.
3.21.4. Show Dogs will only be permitted by prior specific arrangement. A maximum of two (2) dogs will be permitted for any
one booking. Guests with more than two dogs (other than those in a purpose built dog trailer) will not be permitted to
park on the Motel grounds.
3.21.5. Barking dogs will not be tolerated and will result in guests and their dogs being evicted from the motel, with no
refund of monies.
3.22. COOKING
3.22.1. Cooking in guest rooms is strictly forbidden by Health Authorities with the exception of the use of the kettle.
3.22.2. Fees for additional cleaning may apply should guest cook inside a guest room.
3.23. FIRE
3.23.1. Due to Fire regulations, Management must be aware of number of guests in rooms.
3.23.2. NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency
Services (SA Metropolitan Fire Services) attending, will be charged to the guest.
3.24. SMOKING
3.24.1. All rooms are non-smoking.
3.24.2. Penalties will be charged to guests who smoke in rooms. (see 3.12.1)
3.25. LOST PROPERTY
3.25.1 Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items
are either disposed of or donated to charity. The Adelaide Airport Motel accepts no responsibility for contacting individuals in
relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
3.25.2. Claimed items can be collected from the motel with valid identification or alternatively a self addressed & postage paid bag can
sent to the Motel & postage on behalf of the guest will be arranged. The motel uses the service offered by Australia Post entitled The motel accepts no responsibility for items sent via post once the item has been delivered to the local post office.
3.26. RIGHT TO REFUSE ENTRY
3.26.1 The Adelaide Airport Motel reserves the right to refuse a guest entry to the motel for any reason whatsoever including where the
guest has engaged in conduct on a previous occasion adverse to the motel. It is at Management’s discretion to refuse service or
entry. Motel staff have the right to refuse service or remove patrons for inappropriate or offensive behaviour.
3.27. EVICTION
The Adelaide Airport Motel may evict a guest or visitors at their discretion at any time should their behaviour or actions be: (but not limited to);
3.27.1 Inappropriate or offensive behaviour
3.27.2. Intoxication
3.27.3. Overcrowding – when the number of persons in the room or balcony exceeds the capacity
3.27.4. Throwing of objects over balconies or from windows
3.27.5. Physical or verbal abuse or assault towards motel representatives, security or other guests
3.27.6. Wilful damage to the Adelaide Airport Motel property
3.27.7. Any incident for which the police need to be called onto the premises
3.27.8. If a licensee barring is initiated or in affect
3.27.9. Any behaviour posing a safety threat to others
3.27.10. Ignoring requests to reduce excessive noise (music or other noise)
3.28. SECURITY & LOSS PREVENTION
3.28.1. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure
environment is maintained and we ask that our guests do also. The Adelaide Airport Motel does not take responsibility for any
loss, of personal possessions, stolen or misplaced whilst on the premises.
3.29. ENFORCEMENT OF TERMS AND CONDITIONS
Copies of these terms and conditions are available from Adelaide Airport Motel and our web site – www.adelaideairportmotel.com.au
Upon signing our guest registration form, you agree that your access to and use of the motel is subject to these terms and conditions.
We do our best to ensure reservation arrangements are satisfactory, however, the Adelaide Airport Motel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control.
These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Thank you
Management
Adelaide Airport Motel
For GROUP BOOKINGS, please ring or email for Group Terms and Conditions.
